Liberating Knowledge Ltd. (referred to as “We, “Our”, “Us”, LK and Liberating Knowledge), is committed to protecting the privacy and security of your personal information. We take care to protect the privacy of our customers and users of our products that communicate (online or offline) with us, at events, over the phone, through our mobile applications, websites and social media platforms.

We have therefore developed this privacy policy to inform you of the data we collect, what we do with your information, what we do to keep ii secure as well as the rights and choices you have over your personal information.

Throughout this document we refer to Data Protection Legislation which means the Data Protection Act 2018 (DPA2018), United Kingdom General Data Protection Regulation (UK GDPR), the Privacy and Electronic Communications (EC Directive) Regulations 2003, all the foregoing as amended from time to time, and any legislation implemented in connection with the aforementioned legislation. Where data is processed by a controller or processor established in the European Union or comprises the data of people of the European Union, it also includes the EU General Data Protection Regulation (EU GDPR). This includes any replacement legislation coming into effect from time to time.

Liberating Knowlege is the controller for the personal information we process, unless otherwise stated.

We are registered with the Information Commissioner’s Office (the ICO) with registration number ZB308979

You can contact us either by phone, email or post.

Our main trading/postal address:
167-169 Great Portland Street, London, W1W 5PF
Phone: 07841 204 944
Email: Natalie.Creary@liberatingknowledge.com

Our Data Protection Officer is:
Natalie Creary
Phone: 07841 204 944

We only collect personal information that we know we will genuinely use and in accordance with the Data Protection Legislation. The type of personal information that we will collect on you, and you voluntarily provide to us when filling in forms on our website, corresponding by phone, email, face to face or otherwise. This includes information you provide when you register to join our mailing list/events, use our site, report a problem, enter a competition, promotion or survey. The information you provide may include some or all of the following:

• Your name
• Title
• Address
• Telephone number(s)
• Email address
• Survey responses
• Demographic information
• Protected characteristics (including pronouns)
• Personal description
• Photograph(s)
• Video
• Preferences, attitudes, opinions
• Username and passwords
• Social media (e.g. handles)
• Financial and credit card information
• IP address
• URL (Uniform Resource Locators)

We may, in further dealings with you, extend this personal information to include purchases, services used, and subscriptions, records of conversations and agreements and payment transactions).

• You are under no statutory or contractual requirement or obligation to provide us with your personal information; however there will be a minimum requirement of some of the information above in order for us to deal with you as a customer/member/service user in an efficient and effective manner. We will provide you with this information to you at the time or soon after a request is made of our services.
• The legal basis for processing your data is based on your specific consent/performance of a contract/compliance with a legal obligation/your vital interest/our legitimate interest that we will have requested or stated at the point the information was initially provided, therefore we will not store, process or transfer your data unless we have an appropriate lawful reason to do so.

• To contact you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about;
• Make available our products and services to you;
• Process your orders;
• Take payment from you or give you a refund;
• Personalise your customer experience, for example we may provide you with details of products or services that match a product, which you may have purchased or enquired about previously;
• To continually improve our security measures and services so you can safely access our website, mobile apps and other services;
• Help us understand more about you as a customer, the products and services you consume, so we can serve you better; to make suggestions and recommendations to you and other users of our site/services about goods and services that may interest you or them
• to measure and understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you
• Contact you about products and services from us; to make you aware of changes to our services;
• Provide you with online advertising and promotions; and
• Help answer your questions and solve any issues you have;
• To improve our products and services;
• research, data analysis, testing, statistical and survey purposes;
• to enable trusted partner organisations to perform services on our behalf or to help us understand our customers/memberse/service users more effectively.

Information we receive from others/third parties

We may buy or acquire external data (e.g. census data, Experian Mosaic consumer data or Taregt Group Index marketing survey data etc.) and combine it with information you give us or we collect about you. We use this combined information for the purpose outlined above.

We may share your personal data with other organisations in the following circumstances:

• If the law or a public authority says we must share the personal data;
• If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk); or
• From time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the website and software we use to support business activities.
• We may engage a third party to undertake research, data analysis, testing, statistical and surveying on our behalf; data will be anonymised to ensure that you can not be identified.
• We will never share your information with companies outside of Liberating Knowledge who want to use it for their marketing.
• We may share your information with partners to allow them to perform services on our behalf. We have Data Processor Agreements in place with our data processors which require them to comply with the General Data Protection Regulation and The Privacy and Electronic Communications Regulations (or PECR) and to have robust systems and processes to protect the security of your information. They may only share your personal information with other organisations apart from us or further sub-processors if we have provided them with prior written consent for this sharing. They will hold your personal data securely and retain it for the period we instruct.
• We may provide your email address to digital advertising or social media companies who work on our behalf . This is so we can reach you and others like you with information that would be of interest. This data will be encrypted when shared and deleted after use.
  If you don’t want to see targeted advertising from us on social media please contact the relevant social media platform for further information on their advertising policies.

We will send you relevant offers and news about our products and services in a number of ways including by email, but only if you have previously consented to receive these marketing communications. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices online, over the phone or in writing at any time.

If you agree to receive marketing information from us you can always change your mind at a later date. Should you wish to amend your marketing preferences, you can do so by following directions on our website or emailing LiberatingKnowledge.com

1. the right to be informed about our collection and use of personal data

   You have the right to be informed about the collection and use of your personal data. We ensure we do this with our internal data protection policies and through our external website policy. These are regularly reviewed and updated to ensure these are accurate and reflect our data processing activities.

2. Right to Access Your Personal Information

   You have the right to access the personal information that we hold about you in many circumstances, by making a request. This is sometimes termed ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge and we will respond without delay and within one calendar month of receipt of your request.

   We may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information. Please note that the time limit for fulfilling your request does not start until we have been able to verify your identity.

   If you would like to exercise this right, please contact us as set out below.

3. Right to Correction Your Personal Information

   If any of the personal information we hold about you is inaccurate, incomplete or out of date, you may ask us to correct it.

   If you would like to exercise this right, please contact us as set out below.

4. Right to Stop or Limit Our Processing of Your Data

   You have the right to object to us processing your personal information for particular purposes, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

   If you would like to exercise this right, please contact us as set out below.

5. Right to Erasure

   You have the right to have personal data erased. This is also known as the ‘right to be forgotten’. The right is not absolute and only applies in certain circumstances.

   If you would like to exercise this right, please contact us as set out below.

6. Right to Portability

   The right to portability gives you the right to receive personal data you have provided to a controller in a structured, commonly used and machine readable format. It also gives them you the right to request that a controller transmits this data directly to another controller.

   If you would like to exercise this right, please contact us as set out below.

7. For more information about your privacy rights

   The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the UK. A lot of information is accessible to consumers on the ICO website and they ensure that the registered details of all data controllers such as ourselves are available publicly.

You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us. Your satisfaction is extremely important to us and we would like to learn from and resolve any query or complaint you may have as swiftly as possible. Please contact LiberatingKnowledge@outlook.com for further assistance.

If you believe we have not complied with your data protection rights and you wish to lodge a complaint with the Information Commissioner’s Office they may be contacted using the information below:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone – 0303 123 1113
Website: https://ico.org.uk/concerns

For the most up to date contact information please visit the ICO’s website

We retain a record of your personal information in order to provide you with a high quality and consistent service. By law we will only keep your personal data for as long as it is necessary for the purpose for which we collected it. The length of time we keep your data is determined by a number of criteria: purposes for collection, quantity, sensitivity of the information, potential risk from unauthorised use or disclosure, legal and regulatory obligations.

Unless otherwise required by law, or otherwise specified when you provided your data we will store your data for a period of 5 years after our last contact with you/some other identifiable action or period, at which point it will be deleted.

When using our websites or mobile applications, you may be able to share information through social networks like Facebook and Twitter. For example, when you ‘like’, ‘share’ or review our Services. When doing this, your personal information may be visible to the providers of those social networks and/or their other users. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.

Data security is of great importance to Liberating Knowledge. We want to keep our customers, members, services users employees and contractors safe. The security of your data and our information systems is a priority for us. To protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the data we collect.

We take security measures to protect your information including:

• Implementing access controls to our information technology
• We use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all our computer systems, networks, websites, mobile apps, offices and stores;we cannot guarantee the security of your data transmitted to our site and so; any transmission is at your own risk.
• Never asking you for your passwords; Advising you never to enter your account number or password into an email or after following a link from an email.
• Limiting access to information by our own employees, contractors, site service providers and those who are authorised for the proper handling of such information. We request that our third party providers follow similar standards and confidentiality.
• We use strict procedures and security features to try to prevent unauthorised access;

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the purposes for which it was originally collected by us.

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes we make to this policy will be posted on our website. We recommend that you check this policy regularly to keep up-to-date.

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:

By email: LiberatingKnowledge@outlook.com

By post:167-169 Great Portland Street, London, W1W 5PF

Thank you for taking the time to read our Privacy Policy.

Liberating Knowledge Ltd.

This Policy was last updated on 6th March 2023